Support Services

At Compassionate Ballarat, we understand that life can be tough at times. That's why we have compiled a list of support services available in Ballarat to provide guidance and help for those in need. Whether you are dealing with mental health issues, family violence, grief, sexual assault, or any other personal issue, there is support available. Our aim is to ensure that everyone in Ballarat has access to the necessary resources and services to help them through difficult times.

Aboriginal Support Services



A wide range of services

106-108 Armstrong St Ballarat

5331 5344

Anglicare


Wide range of support services.
49 Lydiard St South,

14 Victoria St, Bakery Hill

103 Napier St, Creswick

5333 0600

anglicarevic.org.au

Ballarat & District Community Support Register

Register your details for relevant authorities in case of accident or illness.

0431 655 015

Ballarat Community Health Centre


Doctors, Community Programs, Alcohol & Drug Services, Mental Health, NDIS, trans and gender-diverse services, etc.

5338 4500

bchc.org.au

Ballarat Neighbourhood Centre

Four neighbourhood houses provide support for education, community activities, migrant assistance and jobs support via Jobs Victoria.

ballaratnc.org.au

Child & Family Service (CAFS)

115 Lydiard St North, Ballarat

1800 692 237 or
5337 3333

www.cafs.org.au

Clothes for formal situations

Styled for Success

Provides free styling advice and one free formal outfit for interviews, appointments to events. To make an appointment phone 5333 5600 or email styledforsuccess@bgt.org.au

www.bgt.org.au/styledforsuccess

Commonwealth Government services

For assistance in dealing with Commonwealth services such as Centrelink, NDIS, Veterans Affairs, etc.

Office of Catherine King MP, 5 Lydiard Street North, Ballarat.

5338 8123

email Catherine.King.MP@aph.gov.au

Dementia support



National Dementia Hotline.

1800 100 500 24 hours.

4 East St South Ballarat.

www.dementia.org.au

Bigger Hearts Dementia Alliance

www.biggerhearts.com.au

Dementia-friendly walking trail.

www.parks.vic.gov.au/places-to-see/parks/woowookarung-regional-park

Document witnessing by a Justice of the Peace

Free document signing services are available at the following centres but phone first to confirm hours.

Ballarat Police Station.
0402 091 823

Ballarat Neighbourhood Centre.

0422 833 262

Ballarat Hospice Care.
5333 1118

Domestic Violence Counselling



Men’s Referral Service. 
1300 766 491 (24 hours)

National Sexual Assault, Domestic and Family Violence Counselling Service.
1800 737 732 (24 hours)

Safe Steps Family Violence Response Centre.
1800 015 188 (24 hours). www.safesteps.org.au

The Orange Door.
Support for adults, children and young people experiencing family violence, including support for victims and perpetrators.
1800 319 819.

orangedoor.vic.gov.au

WRISC Family Violence Support. 5333 3666.
www.wrisc.org.au

Drug and alcohol counselling

Uniting Care.
105 Dana St, Ballarat. unitingvictas.org.au

Ballarat Community Health Service.
www.bchc.org.au

Directline.
Confidential drug and alcohol counselling.

1800 888 236.
directline.org.au

Family relationship issues


Family Relationship Advice Line. 1800 050 321. familyrelationships.gov.au

Mensline Australia.
1300 789 978 (24 hours). mensline.org.au

Financial Counselling


Child & Family Service (CAFS).
Help with debt management. 
www.cafs.org.au/financial-counselling/

National Debt Hotline.
Financial counselling.
1800 007 007. 
www.ndh.org.au

Salvation Army.
Financial counselling.
5337 0600
www.salvationarmy.org.au/ballarat

Victorian Government concessions information (including health and utilities such as energy, water, hardship provisions, etc., is available here: www.dffh.vic.gov.au

Grief counselling

Griefline.

1800 845 745

8am to 8pm Monday to Friday

www.griefline.org.au

Kids Helpline

Phone support for 5 to 25 year-olds.

1800 551 800

www.kidshelpline.com.au

Legal Aid

Victoria Legal Aid

5329 6222

www.legalaid.vic.gov.au

Ballarat & Grampians Community Legal Aid

5331 5999

www.bgcls.org.au

LGBTIQA+ support

Rainbow Door

1800 729 367

www.rainbowdoor.org.au

Ballarat Community Health Centre

Trans and gender diverse services

5338 4500

www.bchc.org.au

Mental Health Services



The office of Juliana Addison MP produces a directory of mental health services:

julianaaddison.com.au

Ballarat Mental Health ballaratmentalhealth.com.au

Multicultural support services

Ballarat Regional Multicultural Council provides a wide range of services.

5383 0613

www.brmc.org.au/services

Older persons support

The Older Persons Advocacy Network (OPAN) offers free, independent and confidential support and information to older people and connects callers to local advocates..

1800 700 600

www.opan.org.au/support

Salvation Army

Emergency relief, men's shed and financial counselling.

5337 0600

salvationarmy.org.au/ballarat/activities/community-support/

Sexual assault

Ballarat Centre Against Sexual Assault (CASA).
Grampians Health.

1800 806 292 or
5320 3933.

Shower Bus



Shower and clothes-washing facilities.

Corner of Doveton St and Eyre St, Ballarat.

Thursday 6-8pm. Sunday 5-7pm.

Suicide counselling

Lifeline. 
Suicide crisis counselling and mental health support.

13 11 14 - 24 hours. lifeline.org.au

Suicide Call Back Service. 
1300 659 467 – 24 hours.
suicidecallbackservice.org.au

Ballarat Community Health Centre.
Counselling available.
5338 4500 
www.bchc.org.au

Veterans support

Ballarat Veterans Assistance Centre.
www.bvac.net.au

Ballarat RSL Veterans Support. ballaratrsl.com.au/veteran-support.html

Youth support

Headspace.
A range of mental health services for young people.
www.headspace.org.au

Y-Direct.
Directory of youth services, particularly mental health.

y-dir.com.au/categories